Warranty

Warranty Policy

  • All furniture purchased from Amish Fine Furnishings comes with a one year guarantee warranty. It protects against defects in workmanship and materials through the Amish Craftsmen from the date of delivery. If a defect occurs during this period, the builder will either repair or replace the item or substitute with a like item. The final decision belongs to the builders. A claim will not be processed without photos of the damage.
  • This does not apply to normal wear and tear, abuse, or natural characteristics of the wood. After one year, our Amish Craftsmen will repair your furniture at a very reasonable rate, but you will be responsible for all associated shipping costs. If you need help contacting your specific builder, please let us know and we are happy to help.
  • If humidity moves out of the ideal range (35 to 45%), solid furniture can expand or contract causing splits in the grain panels. These symptoms are the result of an uncontrolled environment and are not considered defective. If the environment is not controlled these conditions should be appreciated as an inherent characteristic of solid wood furniture. Because furniture needs to be maintained at an optimal humidity range (35% to 45%) to prevent warping and cracking, the customer is required to supply Amish Fine Furnishings with a humidity reading should warping or cracking occur.
  • All warranties are void if issues are caused by failure to maintain proper (35% to 45%) humidity. Amish Fine Furnishings and/or our Amish builders are not responsible for repairs if the furniture is outside the humidity range
  • Limitations: Warranty does not include freight costs to and from factory or inspection fees, these costs are the responsibility of the customer.

Cancellation

We understand, sometimes we change our mind!

  • If your custom order is canceled within 72 hours of the original purchase a full refund will be issued.
  • If your custom order is canceled after 72 hours, but before the three weeks mark from the date of purchase, we will contact the builder on a case by case basis for any costs incurred. If there are builder costs, the costs will be passed onto the customer. There will be a 10% cancellation fee from Amish Fine Furnishings.
  • If your custom order is canceled after three weeks from date of purchase, there will be a restocking fee of 70%

Order Changes

  • If your custom order is changed within 72 hours of the original purchase date, we will adjust the bill to the new requested changes.
  • If your custom order is changed after 72 hours, but before the two week mark from the date of purchase, there will be a change order fee at builders discretion. All fees will be reflected from the cost impeded on the builder to change order.
  • All modifications after 2 weeks from the date of purchase cannot be done.

Return Policy

  • Furniture which has been custom ordered arrives as stated on signed order confirmation receipt and the customer refuses it, there will be a 70% restocking fee.
  • Furniture which has been custom ordered arrives and the order is incorrect, please let Amish Fine Furnishings know so they may help correct the order.

Payment Policy

  • Amish Fine Furnishings requires all custom ordered furniture must have a minimum of 70% deposit. The other 30% will be collected at delivery.

Return Check Policy

  • All checks returned for insufficient funds are subject to a $35.00 service charge and order will be canceled.